Flower Delivery Garston: Terms and Conditions

Application of Terms and Conditions

These Terms and Conditions apply to all customers placing flower delivery orders with Flower Delivery Garston. By submitting an order on our website, you agree to be bound by these Terms and Conditions set out below. They are designed to ensure clarity and understanding for our customers throughout Garston and the surrounding areas. If you place an order, make an enquiry, or engage our services, you accept these terms in full. Please read them carefully before placing an order.

Definitions

In these Terms and Conditions:

• "We", "us", and "our" refer to Flower Delivery Garston, which operates the online platform for floristry services and flower delivery in Garston and neighbouring localities.
• "You", "your" refers to the customer or user placing an order via our website.
• "Products" means the floral arrangements, bouquets, gifts, and any other items supplied by us.
• "Service" denotes the processing and delivery of floral orders to you or your nominated recipient.

Order Process

To ensure efficient processing of your flower delivery Garston order, please follow the order process outlined below:

• Product Selection: Browse our online flower selection. Select desired products and add them to your digital basket.
• Order Submission: Proceed to checkout, provide accurate delivery and contact details, and confirm your selection.
• Order Confirmation: Once submitted, you will receive an automated email (where an email address has been provided) summarizing your order details. This acknowledges receipt but does not constitute formal acceptance.
• Order Acceptance: Acceptance of your order occurs when we have reviewed your order, confirmed product availability, and processed your payment. We reserve the right to reject or cancel orders prior to confirmation for any reason, at our discretion, including limited stock or incorrect information.
• Delivery: Deliveries are made to Garston and surrounding areas as specified at checkout. If the recipient is not available, we will follow the delivery instructions provided at the point of order where possible.

It is your responsibility to provide complete and accurate delivery details. We cannot be held liable for delays or non-delivery where information has been supplied incorrectly or is incomplete.

Product Availability & Substitution

All flower arrangements are subject to availability. While every effort is made to reflect products accurately on our website, occasional substitutions may be necessary where a specific flower or product is unavailable. If a substitution is required, we will use flowers of equal or greater value and similar style. Substitutions will be made with care to preserve the overall aesthetic and value of the selected product. If a material substitution is required, we shall notify you in advance whenever practicable.

Pricing and Payment Terms

All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout and may vary depending on delivery address and timing.

• Payment Methods: We accept payment by major credit and debit cards and any additional payment methods indicated onsite.
• Payment Timing: Payment is required in full at the time of order placement. Orders will not be processed or dispatched until payment confirmation is received.
• Price Changes: We reserve the right to update or modify our prices at any time, but confirmed orders will not be affected by pricing changes after order confirmation.

In the event of an obvious pricing error on our website, we are under no obligation to provide the product at the incorrect (lower) price. We will notify you and provide the option to proceed at the correct price or to cancel your order for a full refund.

Cancellations & Amendments

You may cancel or amend your flower delivery Garston order up to 24 hours before the scheduled delivery date. To request a cancellation or change, please contact us with your order details. A full refund will be offered for cancellations received with at least 24 hours' notice.

If a request to cancel or amend your order is received within 24 hours of delivery, we will attempt to comply but cannot guarantee changes or refunds, as preparation or dispatch of your flowers may already be underway.

Orders for same-day delivery cannot be cancelled once processed due to the urgent nature of fulfilment.

Delivery Policy

Our flower delivery service covers Garston and surrounding areas as specified on our website. Delivery windows are selected at the time of order placement. While we make every effort to deliver within the agreed time, delivery times are approximate and cannot be guaranteed during peak periods or due to factors beyond our control (severe weather, road closures, etc.).

If the recipient is unavailable at the delivery address, we will endeavour to leave the flowers in a safe place, with a neighbour, or as instructed in your order. If none of these are possible, a delivery attempt card will be left, and redelivery or collection arrangements can be made. It is the customer's responsibility to ensure delivery details are correct and accessible.

We are not liable for failed deliveries or delays caused by incorrect address information, restricted access, or the absence of the recipient or alternative instructions.

Returns and Refunds

We are committed to delivering the freshest flowers and highest service quality to Garston and surrounding areas. Should you be unsatisfied with the product, notify us within 24 hours of delivery, providing a description and photograph of the issue where relevant. If the flowers are found to be faulty, wilted upon arrival, or not as described, we will provide a full or partial refund or a replacement arrangement, as appropriate.

Due to the perishable nature of flowers and bespoke floral arrangements, returns are not always possible. Each complaint will be considered on an individual basis, and we reserve the right to request photo evidence before arranging a refund or exchange.

Liability

We supply flowers and gifts for personal use and gifting only. To the fullest extent permitted by law, our liability is strictly limited to the price of the product (including applicable delivery charges). We accept no liability for indirect, consequential, or special losses, including but not limited to missed events, loss of opportunity, or emotional distress arising from failure or delay in delivery.

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded under English law. We are not responsible for:

• Failure to deliver due to incorrect or incomplete delivery information.
• Late deliveries during peak periods, force majeure, or circumstances outside our reasonable control.
• Minor variations in colour or arrangement due to seasonal availability or natural variation in flowers.

Personal Data and Privacy

We are committed to protecting your privacy and handling your personal information with care, in accordance with UK data protection legislation. Information provided to us for the purpose of placing an order will be used solely for processing, fulfilment, and, where applicable, for communicating order status. We do not share your data with third parties except as required to complete your delivery or comply with legal obligations. Full details of our privacy practices are available in our Privacy Policy.

Intellectual Property

All content, images, and product designs on our website are the intellectual property of Flower Delivery Garston or our licensors. The reproduction, distribution, or commercial use of any content without prior written consent is prohibited.

Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Updated terms will be posted on our website and will be effective immediately upon posting. It is your responsibility to review current terms before placing each order. Your continued use of our website constitutes acceptance of any changes or updates to the Terms and Conditions.

Severability

If any provision (or part provision) of these Terms and Conditions is held by a court or relevant authority to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by and shall be construed in accordance with the laws of England and Wales. By ordering flowers for delivery to Garston or surrounding areas, you agree that any dispute arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Note to Customers in Garston & Surrounding Areas

Flower Delivery Garston is proud to serve customers throughout Garston and nearby locations. These Terms and Conditions apply to all orders placed with us, regardless of whether delivery is to Garston itself or to one of the neighbouring areas. Please ensure you review these terms prior to confirming your online flower delivery, so your experience is smooth, reliable, and fully understood.

Contact & Queries

Should you require any clarification regarding these Terms and Conditions, our products, or your Garston flower delivery order, please use the contact form on our website or refer to our customer support section. We are dedicated to providing clear, prompt, and courteous assistance to all customers in Garston and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Garston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Garston.

For assistance with orders, returns or account queries, please fill out the Contact Us form.