Our Fresh Flowers Policy: Returns, Refunds & Complaints
Our Fresh Flowers Guarantee in Garston
At Flower Delivery Garston, we take immense pride in serving our local Garston community with only the freshest flowers. As your trusted local florist, we are dedicated to ensuring every bouquet and arrangement is delivered in premium condition to households and businesses across the area. Our Fresh Flowers Guarantee means we source high-quality blooms and standby their freshness upon delivery.
Damaged-on-Arrival Policy
We handle and package every floral order with utmost care. However, in the rare event that your flowers arrive damaged or in less-than-perfect condition, we’re here to help. Please inspect your order as soon as it arrives. If you notice damage or that the flowers are not as fresh as expected, let us know within 24 hours of delivery. Clear photographs of the issue will help us assess and resolve the matter swiftly.
Our Freshness Window
We guarantee the freshness of our flowers in Garston for up to 5 days from the time of delivery, provided they are cared for according to the enclosed instructions. Should your flowers wilt or fade prematurely during this window, simply contact us with your concerns. We expect our blooms to bring beauty and happiness to your space within this period and will always address any issues that fall short of this promise.
Refund & Replacement Options
Your satisfaction is at the heart of what we do. For eligible issues such as flowers delivered in poor condition or not meeting our freshness standards, we offer flexible options:
- Replacement: We can arrange a fresh bouquet or arrangement of equal value delivered at your earliest convenience.
- Refund: Should you prefer, we can issue a full or partial refund, depending on the nature and extent of the issue.
Simply make your request within the stipulated timeframes and provide relevant proof (such as photographs). Our team will assess your query and work efficiently to resolve matters to your satisfaction.
Your Complaints Process
We always welcome feedback as it helps us improve and continue delighting the Garston community. If you have a complaint about any part of our service – from order processing to delivery or product quality – please reach out as soon as possible. When raising a complaint, please include details such as your order number, photographs (if relevant), and a description of your concerns.
Upon receiving your complaint, we will aim to respond within 1 working day and propose a solution shortly after investigating the matter. Our team is dedicated to transparent communication and fair resolutions throughout the process.
Commitment to Garston Households & Businesses
As a cornerstone florist in Garston, we are committed to maintaining the highest standards of quality and service. Every order is prepared with care, and our policies are shaped to provide our customers with peace of mind, whether you are sending flowers to a loved one, brightening an office, or marking a special occasion.
If you have questions about our Returns, Refunds & Complaints policy, or if you’d like personal advice about your flower care or order specifics, our friendly local team is always happy to help. Thank you for choosing Flower Delivery Garston – your trusted fresh flowers specialist serving homes and businesses nearby.
